How are the meals made?
All our food is handmade by our chefs in small batches, just like you would at home. We use fresh, quality ingredients from free-range British suppliers. Once the cooked we flash freeze the meals to naturally preserve and lock in all the goodness.
How long will each meal last in the freezer?
Minimum 2-3 months.
Do you have individual portions?
Not currently. Our serves 2 meals could feed one hungry person or be enjoyed over a couple days.
How do I heat the meals?
We recommend oven cooking from frozen. Check product packaging for oven and microwave heating instructions.
Do you cater to different dietary requirements/allergies?
Yes! Use the filter on our menu page to search by dietary or lifestyle. You can also find a full list of ingredients and nutritional info for each meal by clicking on the product image or title.
Where do you source your ingredients?
Wherever possible we use quality British produce. Our meat is from small, passionate British farmers, who use traditional, free-range farming methods and are free from antibiotics or hormones. Our fishmonger uses a mix of fresh fish from our British Coastline and sustainably farmed fish. Our veg is sourced locally wherever possible from the best British growers to keep food miles low and support local farmers.
When do you deliver?
We currently deliver Tuesday to Friday, between 8am - 8pm. Our courier DPD will text you on the day with a 1 hour delivery slot.
Where do you deliver?
We deliver across UK mainland. Unfortunately we can't currently deliver to Northern Ireland, Republic of Ireland, Scottish highlands and Scotland north of Glasgow, Isle of Wight, Isle of Man, Channel Isles.
What if I am not in for my delivery?
We can leave your delivery box in a safe place or with a neighbour if you’re out, just be sure to mention this in the delivery notes when placing an order. Our boxes are fully insulated, so they’ll keep your meals frozen until you're home.
How long do the meals stay frozen in the delivery box for?
The meals can be kept safely in our delivery box until 10pm day of delivery. Once the box is opened place the meals straight into your freezer.
Do you charge for delivery?
No, delivery is free on all orders.
Can I pick a specific delivery time slot?
You can pick your preferred delivery day and DPD our courier company will send you a 1 hour time slot on the day of delivery.
How do I recycle the packaging?
Our delivery box and insulation can be returned to us (free of charge) to reuse, alternatively they can be recycled. Our slips and trays can be recycled, please rinse first. The clear film on the trays can’t currently be recycled but we’re working hard on changing this.
When do I need to place my order by for the next available delivery date?
Check online for our next available delivery date. We currently deliver Tuesday - Friday and if you order by 10am we can usually deliver next day.
Can I edit or cancel an order?
Yes, we kindly ask for 48 hours notice.
What are your office opening hours?
Monday to Friday, 9am to 6pm. If you need to contact anyone on a Saturday in regards to a delivery please do not hesitate to contact our courier company DPD.
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