FAQs

Beef Bolognese Sauce

OUR MEALS

How many people do the meals feed? 

Our meals all contain 2 servings in each pot. You can see the weights on the product pages.

How long do the meals last in the freezer?

Our delicious meals are best enjoyed within 3 months of delivery.

Where can I see the ingredients / nutritional info? 

On our menu page click on the product image to find a full list of ingredients and nutritional info for each meal. You can also use the filter on our menu page to search by dietary or allergens. 

Where do you source your ingredients? 

We believe the finest quality food comes from the finest quality ingredients. This means using local and ethically sourced suppliers that share our values. Wherever possible we strive to use seasonal British ingredients. Our chicken is from Yorkshire higher welfare Red Tractor, our beef is Aberdeen Angus cross reared near the Ayrshire coast in Scotland and our pork is from pigs reared in a completely free-range environment in the South Downs. Our fish is from ASC (Aquaculture Stewardship Council) approved farms in Scotland and the British Coast. Our veg are LEAF (Linking Environment and Farming) and Red Tractor accredited and hand- picked and hand-packed by small independent UK growers.

How do I heat the meals? 

We recommend cooking from frozen. Find oven and microwave heating instructions on our product packaing and online. Sign up to our newsletter or follow us on Instagram or Facebook for extra tips and ideas for sides.

How are the meals made? 

Our delicious meals are all handmade in our London by our small kitchen team led by Denisa. The meals are flash frozen as soon as they are made to naturally preserve (no nasties) and lock in all the flavour and nutrients.

 

DELIVERY

How does delivery work?

We offer free delivery nationwide (on orders over £50.  Otherwise delivery is £5). On day of delivery, you'll get a text with an eta but you don't need to be in to receive your box. Our insulated boxes will be keep everything fresh for up to 48 hours and your box will be left in your designated safe place.

Where do you deliver? 

We deliver across the United Kingdom mainland. Unfortunately our courier isn't currently able to deliver to Ireland, Scottish highlands and Scotland north of Glasgow, Isle of Wight, Isle of Man, Channel Isles. Check if we deliver to your postcode at the bottom of our homepage.

What if I am not in for my delivery? 

No problem, most our customers aren't in for delivery! We can leave your delivery box in a safe place or with a neighbour if you’re out, just be sure to mention this in the delivery notes when placing an order. Our boxes are fully insulated, so they’ll keep your meals safely frozen. 

How long do the meals stay frozen in the delivery box? 

Our delivery box is insulated using 100% biodegradable sheep's wool and we add dry ice to ensure your meals arrive safely frozen. The meals can be kept in our delivery box until 10pm day of delivery. Once the box is opened place the meals straight into your freezer.

Fish Laksa with Rice Noodles  

FLEXIBLE SUBSCRIPTION

Am I tied to a subscription?

No, we offer a flexible subscription service to suit your lifestyle with no tie in and no commitment. You can skip or cancel at any time and change your deliveries to fit around your schedule and lifestyle.

How does the subscription work? 

As a subscriber you save 10% on every order and get free delivery always. You can edit your meals, skip a delivery or cancel at any time. If you would like to access your account to update your preferences click here

I can't access my account to edit an order? 

Don't worry, our team can quickly sort this for you. If you didn't create an account when you placed your first order email hello@potage.co.uk and our team will send you an invitation to create a password so you can access your account.

 

Portobello Mushroom Risotto

ACCOUNT

I have ordered but can't login to my account? 

No problem! If you've forgotten your password you can reset here. If you didn't create an account when you placed your first order email hello@potage.co.uk and we can send you an invitation to create a password so you can access your account.

 

Double Chocolate Brownie

PACKAGING

How do I handle / dispose of the dry ice?

We use dry ice to keep your meals safely frozen. The dry ice is safely wrapped inside a brown recyclable Potage paper bag at the top of your delivery. We recommend using an oven mitt or kitchen towel to handle the dry ice and keep out of reach of children. If touched briefly it is harmless, but prolonged contact with the skin will freeze cells and cause injury similar to a burn. To dispose of the dry ice leave it at room temperature in a well-ventilated area. It will sublimate from a solid to a gas then you can dispose of it.

How do I recycle the packaging? 

Whatever we are doing at Potage we always work with the environment in mind. Almost all our packaging is either reusable, recyclable or compostable. You can return your delivery box, insulation and dry ice box (using returns label) for us to reuse. Our meal trays and slips are recyclable.  

 

Chocolate Chip & Sea Salt Cookies

GIFT

How do I send someone a gift?

>From birthdays to get well soon, new homes to new babies. Choose to send a delicious Gift Delivery with a personal note or let them choose the meals with a Gift VoucherOur gift vouchers can be sent and received on the same day, 365-days a year, or scheduled for a special date so you can be assured your gift will arrive - no matter how little time you've got to shop.

How do I check my gift card balance? 

You can check your gift card balance here. Our gift cards are valid for 12 months and can be used multiple times until credit runs out.

IN YOUR BOX