FAQs

What we do 

Our goal is to bring people together by delivering fresh, sustainable and always delicious meals to your door. Wherever possible we use British, seasonal ingredients and everything is made in small batches just like you would at home.

How it arrives

All our meals are delivered chilled. The salads are best eaten the same day or kept in a fridge below 5°c and eaten within 2-3 days. Our hot pots can be stored in a fridge below 5°c for 3-4 days or frozen on the day of purchase and used within 1 month and are to be heated in an oven or microwave.

Where we deliver

We currently deliver across central London to the below highlighted postcodes, you can also use our postcode checker. Delivery is free on orders over £75 (£10 charge on orders below). :

How to order

Orders can be placed online, you need to create an account, this takes 30 seconds and just means your contact details will be saved for future orders. If you have any questions or would like help putting together an order get in touch with our team order@potage.co.uk or 020 7498 5759. 

Minimum order value

Our minimum order value for free delivery is £75, there's a £10 charge on orders below. You can check if we deliver using our postcode checker

How to pay 

All orders must be paid by card, online or over the phone before delivery. If you'd like to discuss setting up a corporate account please email order@potage.co.uk for more information.

Cancel or amend an order

Orders can be added to or cancelled anytime up to 72 hours before delivery. Unfortunately, we can't cancel orders after this time as orders will have been placed with our suppliers and deliveries booked. We are really proud to make our meals to order so we have virtually zero waste and whatever is left we sit down and enjoy lunch as a team. 

Dietaries & Allergens

All our products listed on the website have the ingredient list, allergens and nutritional info. You are able to filter the menu to see gluten-free, nut-free, dairy-free, vegan and vegetarian options. 

Gift cards / Send a gift delivery 

If you would like to send someone a gift delivery you can either buy them an gift card, hamper or place a bespoke order and have it delivered it to the recipient's address. Our gift vouchers can either be emailed to you to forward or directly to the recipient. The vouchers can be used multiple times until credit runs out and you can add a personalised message when ordering. If you want to send a surprise order then you just need to place the order online and let us know it's a gift in the notes box at checkout. You can also add a personalised note for us to handwrite in the notes box at checkout. We recommend giving us the recipient's phone number in case there are any problems with delivery and we don't send receipts on gift orders.

Finest ingredients 

We work closely with local suppliers who deliver daily (in reusable creates) to make sure we are always using the freshest, seasonal ingredients. Our meat is from HG Walter, an independent, family-run butcher that source their meat from small, passionate British farmers, who use traditional, free-range farming methods and organic feed. Our fruit, veg and fish are from New Covent Garden Market and wherever possible we try to select seasonal produce from local British farms. 

Our packaging

We work with leading suppliers in sustainable packaging to make sure we are always using the most eco-friendly option. We use minimal packaging and only deliver cutlery, plates, napkins on request. All our meals can be delivered in either individual boxes (one per person) or larger sharing boxes (buffet style, one big box for each salad).