FAQs

 

How are the meals made? 

Our meals are all handmade in our kitchen by our trained chefs using the finest ingredients. We strive to use as many seasonal ingredients as we can to support British farmers. Once the recipes are cooked we flash freeze the meals to naturally preserve and lock in all the flavour and nutrients.

How long will each meal last in the freezer?

Typically, we advise about 3 months in a home freezer.

Do you have individual portions? 

Not currently. Our serves 2 meals could feed one hungry person or be enjoyed over a couple days.

How do I heat the meals? 

We recommend oven cooking from frozen. Check the product page or packaging for oven and microwave heating instructions. 

How does the subscription work? 

As a subscriber you save 10% on every order and get free delivery always. You can edit your meals, skip a delivery or cancel your subscription at any time. If you would like to access your account to update your preferences click here.

Do you cater to different dietary requirements/allergies? 

You can use the filter on our menu page to search by dietary / allergens. You can also find a full list of ingredients and nutritional info for each meal on the product pages. 

Where do you source your ingredients? 

All our meat is British Red Tractor with our salmon coming only from ASC (Aquaculture Stewardship Council) approved farms in Scotland. Our veg are LEAF (Linking Environment and Farming) and Red Tractor accredited and hand- picked and hand-packed by small independent UK growers. 

When do you deliver?

Choose your delivery day at checkout. We deliver between 8am - 8pm. Our courier DPD will text you on the day with a 1 hour delivery slot.

Where do you deliver? 

We deliver across most of the United Kingdom. Unfortunately we can't currently deliver to the following postcodes AB, BT, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH, PO, TR, ZE.

What if I am not in for my delivery? 

No problem! We can leave your delivery box in a safe place or with a neighbour if you’re out, just be sure to mention this in the delivery notes when placing an order. Our boxes are fully insulated, so they’ll keep your meals frozen.

How long do the meals stay frozen in the delivery box? 

The meals can be kept safely in our delivery box until 10pm day of delivery. Once the box is opened place the meals straight into your freezer.

Do you charge for delivery? 

We currently offer free nationwide delivery on all orders.

How do I recycle the packaging? 

All our packaging can is either reusable, recyclable or compostable. You can return your delivery box, insulation and dry ice box (using returns label) for us to reuse. Our meal trays, slips and film are all recyclable.  

Can I edit or cancel an order? 

Yes, we kindly ask for 48 hours notice. 

IN YOUR BOX

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