FAQs

What we do 

Our goal is to bring people together by delivering fresh, sustainable and always delicious meals to your door. Wherever possible we use British, seasonal ingredients and everything is made in small batches just like you would at home. We offer breakfast, lunch and dinner - on a regular or ad hoc basis for corporate and home customers.

 

How to order

Orders can be placed online, via our mobile app or over the phone. If you haven't ordered before, you need to create an account, this takes 30 seconds and just means your contact details will be saved for future orders. If you would like help putting together an order get in touch with our team order@potage.co.uk or 020 7498 5759. 

Menu

Our menu changes weekly. Make sure you select the correct delivery date (calendar in top right corner) to ensure you are looking at the correct menu for that week.

Portion sizes

All our meals are available in either individual pots (one per person) or sharing boxes (help yourself buffet style). See our menu page and ‘select size’ to check the different packaging types.  If you would like help putting together an order fill out our order form and our menu experts will be in touch with a draft menu. We hate waste so will always be honest and work within your budget.

Is there a minimum order value

Our minimum order value for free delivery is £75, however this can vary depending on your postcode. Please check your local t&c's on our homepage. If we don't deliver to your postcode you are always welcome to arrange collection.

Order cut off times

Order anytime from up to four weeks in advance to 3pm day before delivery. Saturday and Monday deliveries must be ordered by 10am on a Friday. We always recommend placing an order as soon as you know you want it to avoid disappointment. For any last-minute requests call 020 7498 5759 and we will do our best to help.

How to pay 

All orders must be paid by card, online or over the phone. If you’re ordering regularly and would like to set up a Corporate Account we can invoice monthly. Once an order has been placed we cannot change the payment method.

Corporate account

To set up a corporate account email order@potage.co.uk or call 020 7498 5759. You will be sent monthly statements and a VAT invoice after each order. These invoices can also be downloaded via your online account.

Delivery times

We deliver Monday to Saturday 7am to 7pm in 2 hour slots (7-9am, 9-11am, 11-1pm, 1-3pm, 3-5pm & 5-7pm), choose your delivery slot at checkout. If you require your order to be delivered between a 1-hour time slot make sure to add ‘Express Delivery’ charge of £15 at checkout and write in the notes the slot you require.

How it arrives

All our meals are delivered chilled. The salads are best eaten the same day or kept in a fridge below 5°c and eaten within 2-3 days. Our hot pots can be stored in a fridge below 5°c for 3-4 days or frozen on the day of purchase and used within 1 month and are to be heated in an oven or microwave.

Can I cancel or amend my order

Orders can be added to or cancelled anytime up to 48 hours before delivery (Monday orders must to be cancelled by 12pm on Friday). Unfortunately, we can't cancel orders after this time as orders will have been placed with our suppliers and deliveries booked. We are really proud to make our meals to order so we have virtually zero waste and whatever is left we sit down and enjoy lunch as a team. 

Do you cater for dietary requirements 

All our products listed on the website have the ingredient list, allergens and nutritional info. You are able to filter the menu to see gluten-free, nut-free, dairy-free, vegan and vegetarian options. 

Gift cards / Send a gift delivery 

If you would like to send someone a gift delivery you can either buy them an gift voucher or place an order and have it delivered it to the recipient's address. Our gift vouchers are emailed to you to either forward or print off. The vouchers can be used multiple times until credit runs out and you can add a personalised message when ordering. If you want to send a surprise order then you just need to place the order online and let us know it's a gift in the notes box at checkout. You can also add a personalised note for us to handwrite in the notes box at checkout. We recommend giving us the recipient's phone number in case there are any problems with delivery and we don't send receipts on gift orders.

Events / Bespoke orders

If you have any special events coming up or require a bespoke order please fill out our events menu request form and one of our team will be in touch.

Get in touch 

We’d love to hear from you to discuss how we can best serve your needs. We pride ourselves on providing a personal, friendly and consistently high-quality service. We really value the personal relationships that we have built with our long-standing customers over the years and look forward to introducing you to the full potage experience too.

Finest ingredients 

We work closely with local suppliers who deliver daily (in reusable creates) to make sure we are always using the freshest, seasonal ingredients. Our meat is from HG Walter, an independent, family-run butcher that source their meat from small, passionate British farmers, who use traditional, free-range farming methods and organic feed. Our fruit, veg and fish are from New Covent Garden Market and wherever possible we try to select seasonal produce from local British farms. 

Our packaging

We work with leading suppliers in sustainable packaging to make sure we are always using the most eco-friendly option. We use minimal packaging and only deliver cutlery, plates, napkins on request. All our meals can be delivered in either individual boxes (one per person) or larger sharing boxes (buffet style, one big box for each salad).