FEEDBACK

★ ★
I received the wrong delivery. I noticed before delivery driver had left, caught him in time, and returned the incorrect order. He took it - and said he may come back - reappeared about an hour later with my order. No apology at all. Hummus Use By date was 19/05. Order arrived 15/05 by Saturday evening, the 16/5, the hummus had started to ferment and already was off. Bit of a shame really - but everything else was superb.
Thursday 21 May 2020 Customer 3235669934183 Order 2307374022759
Response from POTAGE
Thank you very much for your feedback. I will email you about these issues now.
 
★ ★
Hi - you’ve changed the formula of your brownies from when we had them 2 years ago! The Thai curry had no heat in it at all I’m afraid. The Mac and cheese needed much more cheese. The hummus was ok but split very quickly on a picnic. The sausage rolls were a big hit. Thank you
Saturday 23 May 2020 Customer 3237909200999 Order 2309538807911
 
★ ★

Wednesday 20 May 2020 Customer 3080726347879 Order 2280487420007
Response from POTAGE
Thank you for your feedback. I will email you about this now.
 
★ ★
There were several substitutions and I was not given the option of rejecting them. I had ordered three types of cheese, but ended up with three cheddars.
Saturday 16 May 2020 Customer 3072318013543 Order 2196942323815
Response from POTAGE
Thank you very much for your feedback. I will email you about this issue now.
 
★ ★

Thursday 26 Mar 2020 Customer 3047813382247 Order 2153513418855
Response from POTAGE
Thank you for your feedback. I'm sorry to see you weren't happy, would be great to hear more so I'll email separately.
 
★ ★
Disappointed in the size if the food provided. It was not highlighted that they were mini rolls and would be best to highlight how many people items would feed! Expensive for what it was
Wednesday 19 Feb 2020 Customer 2985418653799 Order 2096570630247
Response from POTAGE
Hi, Thank you for your feedback. I will email you separately about this shortly. Thanks
 
★ ★
Earlier than the delivery slot requested and specially paid for.
Wednesday 22 Jan 2020 Customer 591528656999 Order 2037199536231
Response from POTAGE
Thank you for taking the time to leave us feedback. We shall email you separately regarding the issue. All the best, The Potage Team
 
★ ★
Sadly the brown rice and sweet potato was totally tasteless and the onions just sat on top. The chicken was extremely dry and the cookies were overcooked. Really didn't taste as good and we order from you guys from our corporate lunches a lot.
Wednesday 4 Dec 2019 Customer 2546531336295 Order 1906801180775
Response from POTAGE
Thank you for this feedback. I will email you separately about this issue now.
 
★ ★
Food was OK but most of it was delivered to another address by mistake so missed the first product training sessions for my clients.
Friday 15 Nov 2019 Customer 2698344661095 Order 1858478604391
Response from POTAGE
Hi, thank you for your feedback. I will send you a separate email regarding this issue.
 
★ ★
The food is always delicious but the menu never changes and it's starting to go from amazing to boring. More choices please!
Tuesday 2 Apr 2019 Customer 1102896234599 Order 906756456551
Response from POTAGE
Good Morning, We really appreciate you taking the time to leave feedback. We will be starting to rotate the hot menu from Monday 8th April and this will be changing weekly. We will look into making more variation to the main menu. The reason we do not change as frequently as before is because we want to ensure the standard of our food and the quality doesn't slip if we keep altering dishes. Which is why we are making more seasonal changes. Thanks, Sophie
 
★ ★
All salad boxes were open and partially spread in the bag. messy presentation!
Wednesday 20 Mar 2019 Customer 649643524199 Order 889139757159
Response from POTAGE
Hi, Thanks so much for taking the time to leave feedback. I have emailed you separately regarding the issue.
 
★ ★
The food is lovely as usual but the delivery was not as prompt and the revised one came 55 minutes ahead of schedule. It would be great if you did deliveries from 0900 on Mondays.
Tuesday 19 Feb 2019 Customer 622944125031 Order 863123210343
 
★ ★
I asked for the order to be delivery between 8.30am - 8.45am but it came really early. Subsequently no one was at reception so they left order outside our reception doors. I requested a specific time for a reason so was a bit disappointed it was ignored. The food was really lovely though.
Friday 14 Dec 2018 Customer 893591814247 Order 698788184167
Response from POTAGE
Hi Michelle, I think you might have the wrong order as this was your first order with us and it was a lunch we delivered on time at 11.30am.
 
★ ★
The salads are smaller, yet the price hasn't changed. Feedback is that they aren't seasoned well enough, little bit bland... FYI - the new rolls are delicious. As are the cakes, which we will continue to order.
Wednesday 17 Oct 2018 Customer 59728101403 Order 614160728167
Response from POTAGE
Thank you for taking time to leave us feedback. We appreciate it to help us improve! We had to change the packaging of the individual salad pots as our supplier had run out. But I can assure you it is the same amount of food going into them. We will report back to the kitchen about the seasoning. Glad to know you are enjoying the cakes :) Thanks and have a great day!
 
★ ★
2 containers had emptied their contents everywhere when I took delivery , need to secure lids better !
Saturday 11 Aug 2018 Customer 6710209684 Order 563168346215
Response from POTAGE
Thank you very much for your feedback, we are really sorry to hear that and will talk to the driver as they should have called us. We will of course replace / refund any damaged items.
 
4.8 out of 5 stars [click rating below to read all reviews]